Friday, February 19, 2010

FAFSA wants YOU to be on time, but it is BEHIND the times!!

I just had this conversation with a customer service agent at the “FAFSA on the Web Customer Service Live Help”:

New party ('Carol ') has joined the session:
Welcome to FAFSA on the Web Customer Service Live Help!
system: agent will be with you shortly ...

New party ('Edgar Marquez') has joined the session:
Edgar Marquez: Thank you for contacting the Federal Student Aid Information Center.  How may I help you today?

Carol: Hi!  I'm encountering a "browser not supported" on both Firefox and IE. This is a new PC with Win 7, bought last week...

Edgar Marquez: that is the problem Windows 7 is not compatible with our system, you have to use XP or Vista.

Carol: Seriously??  I don't have XP or Vista... as, I assume, many students don't.

Carol : When will Win 7 be supported?

Edgar Marquez: that I don't know, in your case you will need to find another computer with XP or Vista, you can go to a public library or your college.

Edgar Marquez: Is there anything else I can help you with today?

Carol: No thanks.

Edgar Marquez: Thank you for contacting the Federal Student Aid Information Center. Please contact us again if you have further questions. Our hours are Monday-Friday 8 a.m. to midnight (eastern), Saturday 9 a.m. to 8 p.m., and Sunday 1:00 p.m. to 7:00 p.m.

Party ('Edgar Marquez') has left the session.
Party ('Carol ') has left the session.
Live Help was finished

Capture

Guess I’ll go dig up one of those old PCs I just put in the garage to sell at our next yard sale. 

Wow – I am just floored.

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3 comments:

Grandma L said...

I am just in AWE with the Intelligence of the Federal Student Aid Center.I wonder how they would be able to survive without him. I've heard everything.

Maria said...

The Federal government is always slow to upgrade, because that would mean upgrading a lot of machines and spending money on the latest and greatest only to face public scrutiny for having the latest and greatest when well enough works well enough. It's a double edged sword...

This message was brought to you by a Federal employee.

Goofball said...

companies are slow to upgrade too

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