I just had this conversation with a customer service agent at the “FAFSA on the Web Customer Service Live Help”:
New party ('Carol ') has joined the session:
Welcome to FAFSA on the Web Customer Service Live Help!
system: agent will be with you shortly ...
New party ('Edgar Marquez') has joined the session:
Edgar Marquez: Thank you for contacting the Federal Student Aid Information Center. How may I help you today?
Carol: Hi! I'm encountering a "browser not supported" on both Firefox and IE. This is a new PC with Win 7, bought last week...
Edgar Marquez: that is the problem Windows 7 is not compatible with our system, you have to use XP or Vista.
Carol: Seriously?? I don't have XP or Vista... as, I assume, many students don't.
Carol : When will Win 7 be supported?
Edgar Marquez: that I don't know, in your case you will need to find another computer with XP or Vista, you can go to a public library or your college.
Edgar Marquez: Is there anything else I can help you with today?
Carol: No thanks.
Edgar Marquez: Thank you for contacting the Federal Student Aid Information Center. Please contact us again if you have further questions. Our hours are Monday-Friday 8 a.m. to midnight (eastern), Saturday 9 a.m. to 8 p.m., and Sunday 1:00 p.m. to 7:00 p.m.
Party ('Edgar Marquez') has left the session.
Party ('Carol ') has left the session.
Live Help was finished
Guess I’ll go dig up one of those old PCs I just put in the garage to sell at our next yard sale.
Wow – I am just floored.